ProQuest

    Overview

    ProQuest LLC is privately-held property of the information services and publishing conglomerate Cambridge Information Group, Inc. With headquarters in Ann Arbor, Michigan, ProQuest publishes in microform and in electronic format scholarly and scientific monographs, journals and archives of historical newspapers, periodicals, government records and publications, dissertations, and epehemera.  ProQuest electronic content is accessed most commonly through library internet gateways, with navigation through such search platforms as ProQuest, CSA Illumina, Dialog, Datastar, Chadwyck-Healey, eLibrary and SIRS.

    ProQuest's archived periodicals include Women's Wear Daily, Vogue, the Boston Globe, the Chicago Tribune, The New York Times, The Wall Street Journal, and The Washington Post.  ProQuest businesses include the ProQuest®, Bowker®, Dialog®, ebrary®, and Serials Solutions® and research tools such as the RefWorks®, and Pivot™ services, and the Summon® web-scale discovery service. In 2015 ProQuest "signed an agreement to acquire Ex Libris Group, a leading global provider of library automation solutions". 

    On a more limited basis, ProQuest also provides back office technical services for news organizations, building and maintaining Web "archives" of article back files for publishers.  

    Type of Organization
    Provider Role(s)
    Alternative Names
    ProQuest LLC
    Parent Organization
    Clarivate
    Year established
    1938
    Still in Operation
    Yes
    Main Address

    789 E. Eisenhower Parkway
    Ann Arbor, MI 48108
    United States

    Mission Statement

    "ProQuest is committed to empowering researchers and librarians around the world.  Its innovative information content and technologies increase the productivity of students, scholars, professionals and the libraries that serve them."  (ww.proquest.com/about/who-we-are.html, November 2015)

    History

    ProQuest LLC began as University Microfilm International (UMI), which was founded by Eugene B. Power in 1938 in Ann Arbor, Michigan. Power began the business with the idea of using microform technology to serve the low-demand publishing requirements of the scholarly community. One of UMI’s first areas for content acquisition was doctoral dissertations. At the time, U.S. doctoral students were required to pay the not-insignificant cost of self-publishing, producing multiple copies of, and often binding their dissertations. Within a year, UMI was microfilming dissertations and publishing the abstracts in Microfilm Abstracts, an annual catalog of the dissertations available for sale from UMI.

     

    In 1985, UMI was sold to Bell & Howell, and in 1999 the business unit's name was changed to Bell & Howell Information and Learning. In 2001 Bell and Howell created the ProQuest Company out of two of its business units: Bell & Howell Information and Learning and Bell & Howell Publishing Services. In June 2001, “PQE” began trading on the New York Stock Exchange when Bell & Howell sold a minority of shares to the public.

     

    In 1999 ProQuest acquired Chadwyck-Healey, a U.K. based microform and electronic publisher, which became a "specialist humanities publishing imprint of ProQuest." 

     

    In December 2006, the Cambridge Information Group (CIG) purchased the unit of ProQuest called ProQuest Information and Learning (which included UMI). Alan Aldworth, ProQuest Company's chairman and CEO, said, "This pending transaction . . . will significantly improve ProQuest Company's capital structure." CIG merged ProQuest with Cambridge Scientific Abstracts (CSA), a scientific database provider, and named the new company ProQuest LLC.

     

    In October 2015 ProQuest acquired the Ex Libris Group. Ex Libris was an Isreali company that provided library automation solutions. ProQuest Ex Libris is a business unit that manages ProQuest's discovery, knowledgebase, and management tools. These tools include: Alma, Aleph, bX, campusM. Intota, Leganto, Primo, Rosetta, SFX, SIPX, Summon, 360 Link and Voyager. With this acquisition ProQuest became a direct competitor of other library technology companies such as Innovative Interfaces, EBSCO, OCLC, and SirsiDynix. ProQuest’s expansion into the library technology marketplace was a sound business decision.  These products will control the use of their content and provide tools for analysis that customers want.

     
    On June 22, 2016, ProQuest announced the acquisition of Alexander Street Press.  Content from Alexander Street Press will be made available on ProQuest's platform.
     

    ProQuest LLC, CIG owns a variety of other interests, including the publishing company Bowker. CIG is also the largest shareholder in Navtech, a supplier of flight operations information and aeronautical charts to the airline industry, and GWDI, a company that provides communication and data management to the aeronautics market. CIG owns other types of educational businesses, including  MetaMetrics, a company that develops products and services that focus on improving teaching and learning in grades K–12; Sotheby’s Institute of Art, which offers postgraduate degrees and undergraduate study abroad programs in art scholarship, connoisseurship, and art business; and Bach to Rock (B2R), a chain of music schools designed for students from pre-school through adulthood. 
     
    Financial Information
    In 2005 ProQuest reported annual revenues of $159.4 million. In 2006, after the company disclosed that accounting irregularities had overstated earnings for the years 2000–05, ProQuest shares dropped to a new 52-week low of $9.50 on the New York Stock Exchange. In December 2006, CIG purchased ProQuest Information and Learning (PQIL) for $222 million.
     
     
    With assistance from CIG, ProQuest returned to financial viability, buying new companies. CEO Marty Kahn stated to Information Today in February 2011, “We have ample resources to do what we need to do, and we are committed to recognizing that this is a multiyear undertaking.  We have to achieve our financial goals every year just like everyone else, but Bob and Andy Snyder and their CIG team are committed to making it happen." 
     
    As of 2014, the majority interest in ProQuest was owned by the Cambridge Information Group.  In 2013 a minority interest was purchased by Goldman Sachs. 
     
    In October 2015 Moody's Investors Service "placed ProQuest LLC's (ProQuest) ratings on review for downgrade."  Moody's reported that the review was prompted by the announced acquisition of Ex Libris Group, "which has the potential to lead to leverage increasing above its current level of 5.9x as of Q2 2015 (incorporating Moody's standard adjustments as well as expensing content costs)." (https://www.moodys.com/research/Moodys-places-ProQuests-ratings-on-revi…;
     
    Governance: Board / Owners / Parent organization

    As of 2013 the majority shareholder of ProQuest was the Cambridge Information Group (CIG), a private, family-owned company that has been in operation since 1971. It was founded by Robert N. Snyder and Philip E. Hixon; Philip Hixon has since retired, but Robert N. Snyder serves as chairman of the Cambridge Information Group. In 2013 the Goldman Sachs Group Inc. purchased a minority share in ProQuest.

    Technical Information

    ProQuest digital operations are quite varied: the company digitizes legacy materials from paper and from microform.  They also ingest feeds of ASCII text from client newspapers such as the New York Times, for inclusion in various full-text news databases.  In 2011 ProQuest redesigned its publishing and repository platform.  The project was led by Tim Babbitt, then Senior Vice President of ProQuest Platform Management, previously Chief Information Officer at JSTOR.

     

    From ProQuest: "ProQuest endeavours to keep all embargoes to a minimum. However, in the interests of preserving mutually beneficial publisher agreements with some content providers, and to bring a wider selection of key journals to end users at a right price to libraries, a minority of titles are embargoed. Embargoes (whether they exist, and their duration) are determined by individual publishers on a title basis. We maintain a complete online title list facility that allows anyone to check any of our databases and titles, determine whether embargoes exist, and their length."

     

    In March 2016, ProQuest announced that it would be installing "critical firmware updates to its systems infrastructure . . . to prevent future interruptions to [ProQuest] services." The maintenance required taking certain products offline temporarily for an estimated eight hours. Notice was given only a few days in advance of this event. The ProQuest products to be affected included the following:

     

    .•    Research databases 

    • ProQuest platform databases (search.proquest.com)
    • ProQuest Congressional
    • ProQuest Dialog

    •    Dissertations 

    • Dissertations Express
    • PQDT Open
    • ProQuest ETD Administrator

    •    Schools/K12 resources 

    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Research Companion
    • SIRS (all editions)

    •    Research tools 

    • RefWorks
    • Pivot
    • COS Papers Invited

    •    Bibliographic and catalog enrichment services 

    • Books in Print
    • ProQuest Syndetic Solutions

    •    Other products and services 

    • Digital Sanborn Maps
    • ProQuest Archiver
    • ProQuest Obituaries

    In April 2016 ProQuest announced scheduled maintenance that would affect user authentication, and that for eight hours, access to the ProQuest products on certain chadwyck.com.uk domains would not be available. 

    ProQuest SAFE (Secure Archives ForEver) is a dark archive. It preserves and provides access to a backup of all ProQuest content. The SAFE service was introduced in February 2018. Eligible past and future customers retrieve their content from the SAFE service using a unique SAFE identifier. ProQuest will provide annual reports on content archived in SAFE. SAFE utilizes the technology of Amazon Glacier, a long-term backup and data-archiving resource from Amazon Web Services.  ProQuest plans to deposit 600 TB of content in SAFE. Their eBook content is the first to be archived

    Reports from libraries in Uganda and elsewhere in sub-Saharn Africa in 2016 indicated that access to ProQuest databases in low-bandwidth environments has been plagued by long download times and slow response.

    Access

    Customer access depends on Individual subscription agreements.. These negotiated agreements include access to full-text databases,  abstract and indexing services and individual electronic titles.

    According to its website, ProQuest defines its Peer Reviewed/Scholarly journal content as :

    • Authored by academics for a mainly academic target audience
    • Published by a recognized society with academic goals and missions
    • Academic in focus with the intent to report on or support research needs as well as advance one's knowledge on a topic or theory
    • Targeted for professional / academic researchers and have in-depth analysis typically focusing on one discipline or academic field
    • Peer reviewed or refereed by external reviewers
    • Publisher is a professional association or an academic press
    ProQuest uses information provided by publishers to determine whether a publication is peer reviewed. In some cases, referenced sources such as Ulrich's International Periodicals Directory that gather information on publishers are consulted.
    Sources

    ProQuest. Dark Archive to protect 600 terabytes of ProQuest data. Dark Archive to protect 600 terabytes of ProQuest data. ProQuest, 13 Feb. 2018. Web. 15 Feb. 2018. <https://librarytechnology.org/pr/23231&gt;.

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